About the Job

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavor to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up “The Greenhouse,” which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalyzed by forward-thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners, and the planet, and by being a member of the United Nations Global Compact Community and a signatory of the Women's Empowerment Principles.

Responsibilities

As a Senior Data Analyst for the MUSE Loyalty Program, you will use data from both physical and digital channels to develop a robust understanding of the performance of our business. You will be a critical partner for our business leaders in the Data & Analytics Team.

• Develop a unified view of member shopping behaviors and member engagement end-to-end performance.
• Increase the productivity of MUSE loyalty operations by harnessing data to simplify, improve UX, automate, reduce errors, and accelerate time-to-value.
• Generate actionable insights from data and champion their use to drive value.
• Predict and forecast potential outcomes to support our core stream of marketing, benefits and experiences, operations, and training proactivity.
• Provide data-driven recommendations to optimize productivity, next best action, value, and ultimately customer delight.
• Identify new opportunities and business use cases to generate value.
• Work with the core data team to operationalize and deliver impact through data products.
• Champion the growth of trustworthy data critical to unearthing previously unknown behaviors which aid ongoing MUSE business operations.

Requirements

• Data Presentation: Ability to present data outputs/findings in a compelling storytelling way typically to a non-technical audience.
• Collaboration: Strong at collaborating and solving problems in a cross-functional team environment, dynamic, and fast-paced environment.
• Solutions-Oriented: Understand requirements and define the right methodology to conduct analysis (scoring, segmentation, predictive model).
• Experience:
  • Preferred experience in working with large transactional data, app data, web data, eCommerce data, and soft/qualitative data across GCC countries.
  • Conducting customer-level analysis across CX, UX, Media Performance.
• Analytical Skills: Ability to determine which customers to target for marketing campaigns using techniques including statistical clustering and value-based segmentation.
• Advanced Analytics: First-hand experience with advanced analytics/machine learning concepts and techniques and their application to business decisions.
• Technical Skills: Preferably experienced in Google Cloud Platform, Google Big Query, and Looker software.

Benefits

• Career Development: Turn your aspirations into reality through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
• Competitive Benefits Package:
  • Health care
  • Child education contribution
  • Remote and flexible working policies
  • Exclusive employee discounts

Diversity and Inclusion

We invite all applicants to apply. It takes diversity of thought, culture, background, differing abilities, and perspectives to truly inspire, exhilarate, and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin, or disability status.