Job Description

- Minimum of 15 years experiences as a Project & Program Manager, managing complex projects, preferably in the call center or customer service environments. 

- Excellent leadership and communication skills, with the ability to build strong working relationships with diverse teams and stakeholders. 

- Solid understanding of call center technologies, customer service best practices, and industry standards. 

- Strong analytical and problem-solving capabilities, with the ability to make data-driven decisions. 

- Project Management Professional (PMP) certification is a plus and/or any similar project/program management certification is a big plus. 

- languages: Should be fluent in both Arabic & English (read, write and speak) 

- Familiarity with project management tools and software.