About the job

Job Title: Technical Manager
Job Type: Permanent
Location: Dubai

About the role

We have an exciting new opportunity for a Technical Manager to join the team. This is a newly created role where you will be a key figure in ensuring the highest level of technical service and support for Lotus vehicles within the APAC & MEAI region. This role demands a strategic mindset to plan, monitor, and deliver comprehensive technical support services, ensuring that Lotus' reputation for quality and excellence is consistently upheld at every customer touchpoint.

Key responsibilities include:

• Develop, refine, and implement comprehensive strategic plans for regional technical support services, perfectly aligning with both global standards and specific regional needs, to ensure Lotus’ technical excellence is consistently upheld.
• Lead, inspire, and manage a dedicated team of technical experts to provide exceptional support and troubleshooting for Lotus vehicles. Ensure that all technical queries and concerns are addressed promptly, efficiently, and to the highest standard.
• Engage with colleagues across various departments to guarantee that existing and potential technical issues within the region are swiftly addressed with solutions that tackle the root cause.
• Collaborate with Lotus dealerships to significantly enhance service and workshop processes, ensuring alignment with both our high standards and those of our customers. Develop action plans to ensure continuous improvement.
• Analyse and report on technical issue, diagnostic and breakdown data to report to the superior and propose recommendations/ solutions to resolve root cause issues.
• Work in collaboration with the Warranty, Parts, CRM, Quality, Technical, and Training departments to cultivate a positive brand image and elevate customer satisfaction.

Knowledge, skills and experience

Essential

• Proven experience in a similar job with a deep knowledge of the automotive industry and technical service management.
• Significant and certified EV technical experience and know-how.
• Extensive knowledge of diagnosis tools and reports.
• Superior communication, influence and negotiation skills to productively engage with key stakeholders and build long lasting relationships.
• Passionate about leading exceptional customer experience standards.
• Resilient: Thrives whilst working in a fast-paced environment, under pressure and to strict deadlines without compromising on accuracy and attention to detail.
• Exceptional stakeholder management skills and knowledge of APAC & MEAI market dynamics.
• Result and target driven.
• Confident in working with Microsoft Office (Excel, PowerPoint).
• Excellent communication skills; verbal and written.

Desirable

• Degree qualification in Engineering or equivalent