About the job

Key Job Responsibilities

Event Pre-planning:

• Partner with Senior Project Managers, Project Managers, and end clients to design, pre-plan, and manage all aspects of expertise or discipline.
• Drive Results: Complete technical drawings, production plans, labor needs, budgets, equipment selection, and interfaces with warehouse leads and sub-rentals.
• See the Bigger Picture: Assist and support other departments by making recommendations on technology, processes, and methodologies.

On-site Management/Operation:

• Delivers World-Class Service: Ensure discipline meets or exceeds client needs by managing the production plan, budget, and Encore production/safety standards.
• Do the Right Thing: Set and properly test technical components.
• Operate designated equipment for the event as needed.
• Provide leadership to assigned crew, including internal and external team members.
• Abide by health and safety requirements, recommend areas of improvement to the HSE Manager.

Post-show Management:

• Responsible for post-show management, including final labor, time sheets, expenses, sub-rentals, and equipment maintenance needs.
• Complete reporting information and feedback from the team for post-show documentation.

Customer Service:

• Provide excellent service, striving to exceed the expectations and needs of internal and external customers.
• Meet with clients on-site as necessary to ensure their needs are met, and the equipment setup is working properly.

People Development (where they have direct reports):

• Value People by promoting a culture of high performance, accountability, and continuous improvement.
• Manage performance, address employee concerns, maintain adequate staffing levels, and facilitate team development.
• Manage HR activities, including selection, performance management, and learning.
• Provide focused and continued coaching to develop the skills of team members.
• Train employees on Encore standards for service and equipment, and verify proper training on company computer systems.
• Recommend team members for training opportunities, as needed.

Disclaimer:

• The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within the scope of work may be assigned at any time with or without notice, as necessitated by business demands.