Job Description

About the Job

Our Dubai-based client, a leading Business Setup company, is on the lookout for a skilled Zoho Developer to join their innovative team.

Roles & Responsibilities

• Implementation and Customization:

  • Responsible for implementation, customizations, and daily administration of all Zoho applications, primarily Zoho CRM, Analytics, Sales IQ, and Desk.
  • Understand business processes and requirements of internal teams to implement and customize various modules in the relevant Zoho Application.
  • Create and maintain automation using workflows, custom functions, and widgets.

• Project and Software Development Lifecycle:

  • Involved in the complete project and software development lifecycle from scoping/requirement gathering, system design, end user testing, assisting in training, rolling out user support.

• Integration and Sync Management:

  • Develop and maintain sync integrations between applications in the Zoho platform.
  • Work with in-house web developers to resolve any issues with lead capturing from webform CRM fields, either through third-party APIs or coding.

• Issue Troubleshooting:

  • Investigate and troubleshoot day-to-day issues in leads and opportunities management, contacts, companies, and the overall functionality of Zoho CRM.
  • Test changes and solutions in development environments (sandbox) prior to go-live.
  • Test fixes to ensure bugs and issues have been resolved.

• User Support:

  • Provide general support for all enterprise applications.
  • Provide on-site support for ad hoc requests, coding, live chat, lookup, and company module data sync between CRM, Books, and Analytics.
  • Work with the Zoho Team to troubleshoot any system errors.
  • Create documentation for changes and updates for end users.

Requirements

Educational Qualification:

• University graduate in Computer Science, Business Administration, or equivalent.
• Essential: Familiar with software development lifecycle.
• Preferred: Zoho Certified Administrator.

Technical Skills:

• In-depth knowledge of all Zoho One Apps mainly: CRM, Analytics, Books, Sales IQ, Desk, Survey, and Campaigns.
• Understand the admin structure and application of Zoho One.
• Deluge Scripting, JavaScript, MySQL Queries, jQuery, Zoho APIs, and Integration with third-party applications (e.g., WordPress, Gravity Forms).
• Ability to create logical workflows, relevant field creation, and data mapping.
• Database management and data management software.

Other Skills:

• Basic knowledge in formulas for Zoho Analytics.
• Able to learn new CRM systems and SaaS applications quickly.
• Detail-oriented and organized.
• Strong analytical and problem-solving skills.

If you're ready to take your career to the next level and make a meaningful impact, we'd love to hear from you!